Terms & Conditions
TERMS & CONDITIONS
These are the booking terms and conditions of Pro Tri Ltd, Company number 09298942, a registered company in England, UK, owner of brands Alameda Triathlon, Alameda Tri Team, Alameda Tri Academy, Age-Group Club, and others. Once you have submitted your signed booking form, submitted an online booking or paid the deposit payment for any of our packages, events, camps, clinics or online coaching products (including video coaching guides, training plans and any other coaching resources) you are agreeing to the terms and conditions of our booking policy and entering into a contract with Pro Tri Ltd (hereinafter "Alameda Triathlon”).
Pre-booking is necessary to reserve places on any Alameda Triathlon package, training camp or clinic. On making a booking you must complete either our booking form or online booking process, accepting on behalf of all your party the terms of these booking conditions and pay the deposits as outlined on our website and below. You, the lead booker who signs the booking form is also responsible for passing on all information to the other members of your group. For the online coaching resources including training plans, video coaching guides and other coaching resources there the contract is complete on purchase with no refund policy. By purchasing any online coaching product on the Alameda Triathlon websites you are agreeing to our booking terms and conditions, legal notice and disclaimer. If you do not agree with any part of the above please desist from using the website with immediate effect.
To secure your booking you agree to pay a non refundable deposit of 50% of the total package price for any camps and clinics. At the time of booking you will have the option to either pay the 50% deposit or the full balance using our secure online payment facility. If you book a package with Alameda Triathlon within less than 4 weeks to go before you travel, full payment will be due at the time of booking. If you book a coaching seminar or 1/2 day event with Alameda Triathlon, then full payment is required at the time of booking and the cancellation terms below apply. Full payment will be required at the time of booking for all online coaching resources via Alameda Triathlon including video coaching guides and training plans and is non refundable.
The balance of your camp or package will be due in full for payment 4 weeks prior to your departure at the start of your trip. If the balance is not paid by the agreed time Alameda Triathlon reserve the right to cancel your package, retaining your deposit and to apply the relevant cancellation charges as detailed in these booking terms and conditions below.
If, after our confirmation has been issued to you, you would like to in any way alter your booking, we will make our best endeavours to accommodate the changes, provided that notification is received in writing more than 3 weeks prior to departure. There will be a booking amendment fee of £20.00 per person for each person named on the booking form to cover the administrative costs incurred. Any booking alteration by you within 4 weeks of departure and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below.
You may cancel your package with us at any time providing that the cancellation is made in writing to Alameda Triathlon by the person who signed the booking form. We will retain your deposit and, in addition, may apply cancellation charges which are shown below. If the number of people on the booking changes the package costs will need to be recalculated and you agree to pay any difference in the price.
Should you cancel your training camp with Alameda Triathlon, the following cancellation charges will be applied. All dates and time frames mentioned below refer to number of days before you travel to the Alameda Triathlon Camp or seminar/event.
If you cancel your package with Alameda Triathlon:
- More than 28 days prior to your departure you will get a full refund less amendment fee of £20.00
- 27-21 days prior to your departure you will lose 50% of the package price
- 20-14 days prior to your departure you will lose 80% of the package price
- 13-1 days prior to your departure you will lose 100% of the package price
Should you cancel your one or two day coaching clinic or seminar you will forfeit 100% of the package price as these are non refundable.
If the reason for you having to cancel your trip is covered under the terms of your own insurance policy, you may be able to reclaim some of these charges from your insurer.
Changes to your booking by Alameda Triathlon
In the unlikely event that Alameda Triathlon has to make any changes to your package, we reserve the right to do so at any time. Most of these changes are minor and we will advise you at the earliest possible date. As we sometimes need to plan the arrangements several months in advance factors beyond our control can happen such as hotels or sports facilities closing for maintenance. We also reserve the right to cancel your package in the unlikely event that the minimum number of participants required for each package is not attained.
Alameda Triathlon reserve the right at any time to provide alternative accommodation of a similar standard and/or to make any other alteration to your package that may become necessary due to circumstances out of our control. We will endeavour to inform participants of any such changes as soon as possible. If any additional costs are involved, these must be borne by the participants. All the information on our website is accurate to the best of our knowledge.
Alameda Triathlon reserves the right in any circumstance to cancel your package if for example a large number of camp participants cancel at late notice, making the package unfeasible. In the unlikely event that we are unable to provide the package booked we will return to you all monies paid to Alameda Triathlon, or offer you an alternative package of comparable standard.
For any Alameda Triathlon, it is recommended that you have Health Insurance which covers sports activities. Please note that this is your responsibility.
If you experience a problem during your Alameda Triathlon package, either with our staff members or third party suppliers, please tell our representative/hotel reception/our agent, who will try to remedy the situation immediately. If your complaint cannot be resolved locally, you will be asked to file a complaint report, the original of which is for you and a copy will be forwarded to our registered address. Please follow this up within 4 weeks of your return home by writing to Pro Tri Ltd at our registered address along with your booking number and any other relevant information.
Pro Tri Ltd cannot accept liability where our ability to carry out our services are affected by Force Majeure. This means any event which we or the 3rd party supplier of the services could not anticipate or prevent. For example, this includes terrorist activity, war, adverse weather conditions, fire and any similar events outside of our control.
Pro Tri Ltd is not liable for personal injury, death, damage to property or other loss whether arising from accident, cancellations, delay or any other matter beyond our control for any products sold via the Alameda Triathlon websites including training camps, clinics and online coaching resources, video guides and training plans. Participants should have suitable personal insurance in place for these eventualities.
Pro Tri Ltd cannot be held liable for any injury or loss if you arrange your own car hire or any other 3rd party agreement/excursion. It will be your responsibility to make sure you understand the specific booking terms of the hire policy/activity/excursion and have adequate insurance in place.
At the time of printing, none of the packages on our website require vaccinations as a mandatory item. Health requirement regulations may change so you must consult your doctor and/or obtain the relevant health leaflets e.g. “Protect your Health Abroad” from your local doctor or the Department of Health of the destination visited.
It is accepted that each participant who comes on an Alameda Triathlon package, event or who signs up for a training plan or video coaching guide has deemed themselves physically fit and healthy for the nature of the activities. If you are in any doubt please make sure that you have consulted your physician or doctor and should you be re covering from any major illness or surgery you should obtain a certificate stating you are physically fit for this type of trip or activity.
Please note that flights are NOT included in the Alameda Triathlon package price. All of the destinations which we offer Alameda Triathlon packages to have several different airlines offering services to including several low cost carriers. Please note that Alameda Triathlon cannot accept liability for missed departures and subsequent costs, loss or damage to your property. It is suggested that you ensure that you are adequately insured for such eventualities.
Alameda Triathlon will arrange suitable vehicles to transport our customers including their bike boxes/bike bags in comfort from the Airport to our hotels and back on the specified arrival and departure dates as detailed on our website. Customers are advised to try and book flights which fall within normal working hours of 8am-8pm.
For packages offered outside of your country of residence, the name on your passport must match the name on your booking form. It must be valid for 6 months after your return.
Visas – All Alameda Triathlon Packages
It is each customer’s responsibility to check the entry requirements of their chosen destination with the appropriate embassy, to obtain and process the correct forms with the Embassy allowing sufficient time for the application to be processed.
If you have selected the twin to share option Alameda Triathlon will, endeavour to partner you with another customer of the same gender. In such cases due to data protection and customer confidentiality we are not permitted to give any contact details of the parties requesting sharing arrangements. Neither can we accept liability for any loss or damage to your property.
Alameda Triathlon may exercise its discretion in using any camp participant's name and image for promotional purposes in any media worldwide without notice or payment. By purchasing any product via the Alameda Triathlon websites including training camps, clinics, video coaching guides, training plans and any other associated coaching products you are agreeing to being contacted via our newsletter with choice marketing information from Alameda Triathlon and occasionally our Official Partners with exclusive benefits for Alameda Triathlon customers. Information will only be of a relevant or similar nature to your purchase. We will not pass your details to any other third parties. You are able to unsubscribe at any time from marketing communications via the unsubscribe button at the bottom of our newsletter.
There are a number of specific sports travel insurance companies who specialise in providing active holiday type insurance policies which cover you from the time of taking out the policy up to and including the holiday itself. It is also recommended that you take out the relevant home nation’s federation membership e.g. some European federations, as this also offers a level of protection & legal cover.
Legal Notice, Disclaimer & Terms and Conditions
All content available via the Alameda Triathlon websites, its coaches, contributors, guest writers, Official Partners is subject to copyright and may not be reproduced in any form without express written consent of the author/Pro Tri Ltd/its coaches/contributors/Official Partners. While Alameda Triathlon strives to make the information on these websites as timely and accurate as possible, we do not make any claims or guarantees about the accuracy, completeness or adequacy that the websites contain and Alameda Triathlon expressly disclaim liability for any resulting errors and omissions on the websites.
Alameda Triathlon does not accept liability for any legal responsibility for inadvertently offensive or insensitive language contained within the websites, any coaching materials, training plans, video guides or training camps from the coaches, partners, affiliates and official partners.
By using the Alameda Triathlon websites and any associated coaching services available via the Alameda Triathlon websites including training plans, video coaching guides, product reviews, guest articles as well as signing up for 'My Account' you agree to the legal notice, disclaimer and terms and conditions and are bound by them in a contract with Pro Tri Ltd.
Alameda Triathlon, its coaches, contributors, guest writers and official partners and affiliates of this website and all its publications, emails, and/or newsletters assume no liability for the information contained therein.
The information contained in the Alameda Triathlon video guides, articles, reviews therein reflects only the opinion of the coaches, contributors, guest writers, official partners or affiliates and is in no way to be considered medical advice. Specific medical advice should always be obtained from a Professional licensed health care practitioner. Always consult with your doctor before you begin any fitness programme.
The contents of the Alameda Triathlon websites, any online video resources, plans, video guides, coaching information and all materials within the Alameda Triathlon websites remain the intellectual property of Alameda Triathlon and its associated coaches including any publications, email and newsletters. All Alameda Triathlon websites contents are strictly for individual consumption and it is strictly forbidden to record, replicate or reproduce any content available on the Alameda Triathlon websites anywhere without express written permission from Alameda Triathlon and its associated coaches. Any individuals, companies or groups who contravene these legal notices is breaking the law and may be pursued via legal action to recoup damages.
Unauthorised use of Alameda Triathlon websites may give rise to claims for damages and/or be a criminal offence.
By accessing this website and its associated products including video guides, plans, camps and clinics you agree to our legal notice, disclaimer and the terms and conditions stipulated above. If you do not agree with any part of it, discontinue use of this site and its products/services immediately, its publications and any other information related to Pro Tri Ltd.
Pro Tri Ltd does not accept liability for any legal responsibility for inadvertently offensive or insensitive language contained within the websites, coaching materials or online coaching resources from the coaches, partners, affiliates.
Pro Tri Ltd reserves the right to amend or change these terms and conditions at any time and they are subject to change. Any changes will be updated on our websites.